Cape HenlopenWicker and Rattan takes pride in the quality of all the furniture we sell. If you are not satisfied with any item, call us. If we have tried to rectify the problem and it does not meet your expectations, we will refund your money in full less shipping charges to your home. You are responsible for shipping charges to return the item(s). There are no refunds for any reason on cushions; they are made specially for you and cannot be returned. We will not allow any refunds/returns after you have an item for 5 days or more.
Furniture is delivered to your home, but not inside your home.
It is your responsibility to either keep the boxes the furniture or cushions arrived in or to provide the boxes if you wish to return an item(s).
If you wish to cancel after 48 hours, the order is subject to a 30% re-stocking fee.
Replacement Cushions Policy
We take pride in all of the cushions that we sell. Cushions are custom made for you and are non returnable/refundable. Therefore, please double-check all measurements. Please also note the cushion shape; for example, square or rounded corners. Also, double-check that you have ordered the correct fabric selected at checkout; you are responsible for choosing the correct fabric and notifying us of any fabric changes within 24 hours after placing your order. Any cushions sent back to us will be returned to sender.
Changes to your order cannot be made and orders cannot be canceled after the fabric has been cut and put into production. Rest assured if there is a defect in your cushion, it will be replaced at no cost to you.
Please be aware that cushion orders placed during the height of our season (May-July) may need additional time and can take up to 5-6 weeks to ship.
We use the utmost care in shipping your furniture, but occasionally items do get damaged. While receiving your shipment, if a box is badly dented, ask the delivery person to wait while you examine the contents of the box. If the item is damaged beyond minor touch-up, refuse the item (but KEEP ANY CUSHIONS) and we will replace the piece. When in doubt, call us. When you sign for the furniture be aware that you are signing received in good condition . We cannot look for the trucker to make good for an item a day or two later. You must call within 24 hours of receipt of any delivery to report any damage. Your failure to do so negates any claim you might have.
Fabrics & Furniture Color Disclaimer
We have made an effort to provide fabric and furniture images that closely represent the furniture and fabric colors. However, due to all the possible variants (e.g. light source, monitor quality, etc.), we cannot guarantee that the images accurately represent the true colors. Please take this into consideration if you are trying to match colors of materials. Also, please double-check your fabric selected to ensure you ordered the correct fabric.
You are responsible for choosing the correct fabric for your cushions.
Coastal Wicker and Rattan warranties our outdoor furniture frames for 2 years from the date of purchase. Any indication of abnormal use, abuse, or use in unintended areas will void this warranty. Warranty does not cover cushions or fabrics. Coastal Wicker and Rattan will repair or replace at our discretion any covered item during the warranty period. Customer is responsible for freight to and from the factory. Warranty is not valid in a commercial application.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.